Wholesale Terms

Wholesale Terms of Service

Welcome to our Wholesale Program Terms of Service! By creating a wholesale account and purchasing from us, you agree to the following terms and conditions:

Eligibility

  • Wholesale accounts are available to businesses purchasing our products for resale or business use.

  • You must maintain at least one purchase per calendar year to keep your wholesale account active. Accounts without any purchases for 12 months may be deactivated without notice.

Pricing and Discounts

We offer a tiered discount structure based on your order total:

  • Spend $500 - $1499 = 30% off your order

  • Spend $1,500 - $1999 = 40% off your order

  • Spend $2,000 or more = 50% off your order

Discounts are applied automatically at checkout based on your cart total before taxes and shipping.

Minimum Purchase/Order Requirement

  • Wholesale pricing is subject to minimum order values. Discounts apply based on the total cart value before shipping and taxes.

  • To access our exclusive wholesale pricing, we kindly ask for a minimum spend of $500 per order.
     If your order falls below this amount, you’re welcome to top it up to meet the minimum — or we’ll be happy to process it at our regular retail pricing.

We’re always here to help you make the most of your wholesale benefits!

Payment

We offer easy and secure payment options at checkout, including:

  • Credit Card (Visa, MasterCard)

  • PayPal

  • Afterpay

All orders must be paid in full at the time of purchase unless otherwise agreed in writing.

Account Maintenance

  • To maintain your wholesale account and access wholesale pricing, you must place at least one order per calendar year.

  • We reserve the right to review, suspend, or cancel wholesale accounts at our discretion if purchasing requirements are not met.

Shipping

  • Shipping costs are calculated at checkout.

  • We generally process and dispatch wholesale orders within 1-3 business days however, processing times may vary depending on volume.

  • We are not responsible for shipping delays once orders have been dispatched. Delivery times are estimates only.

Refunds & Replacements:

  • We do not offer refunds as part of our wholesale policy.

  • All claims for damaged or missing products must be accompanied by clear photos and submitted within 48 hours of receiving your order. Approved claims will be replaced — no refunds provided.

  • Claims made after 48 hours may not be eligible for replacement.

Food Safety & Handling Disclaimer

  • Once delivered, it is the customer's responsibility to store products correctly and use them as directed. We are not liable for any damages or issues arising from improper storage, handling, or usage.

Order Cancellations

  • Once an order is processed or dispatched, we are unable to cancel or modify it. Please contact us immediately if you need assistance before your order ships.

Intellectual Property Protection

  • All trademarks, logos, product images, and descriptions remain the property of Colour My Chocolate and may not be used without prior written consent.

Typographical Errors

  • In the event a product is listed at an incorrect price due to typographical error, we reserve the right to refuse or cancel any orders placed at the incorrect price.

Force Majeure

  • We are not liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, labour strikes, transport issues, pandemics, or government actions.

No Resale on Third-Party Platforms 

  • Wholesale customers are not permitted to resell our products on third-party marketplaces (e.g., Amazon, eBay, Etsy) without prior written approval.

Governing Law

  • These terms are governed by the laws of NSW, Australia and any disputes will be handled in the courts of that jurisdiction.

Other Conditions

  • Wholesale pricing and discounts cannot be combined with other promotions or coupon codes unless otherwise specified.

  • We reserve the right to modify or update these Terms of Service, including discount structures and policies, at any time. Notice of any changes will be provided via email or posted on our website.

By using your wholesale account, you acknowledge that you have read, understood, and agreed to these Terms of Service.